Returns & Exchanges
At Persona, we want you to feel confident in your style, which is why we offer a seamless 30-day return policy for all unworn items in their original packaging. We are committed to ensuring your wardrobe reflects your true self with every purchase.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached and include the printed return slip provided in the portal.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of your request.
Receive Your Refund
Once our team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing