Frequently Asked Questions
Everything you need to know about your Persona experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return shipping label.
How do I ensure I'm ordering the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options via Klarna and Afterpay.
Are your materials sustainably sourced?
Persona is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit all our factories annually.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team.